RETURNS & REFUNDS

At STOCKX EG, we want you to have a smooth shopping experience. If you wish to return or exchange an item, please submit your request through our official email or WhatsApp.

RETURN & EXCHANGE PROCESS

Collection Time

Once your request has been approved, our delivery team will arrange to collect the item from your address within 48 hours.

Processing Period

Returns and exchanges usually take 2–3 business days from the collection date for customers in Cairo, Giza, and other governorates. This period includes the inspection and quality-check process.

Product Condition

All returned items must be in their original condition. Products showing signs of use, damage, or alterations may not be accepted and could be returned to the customer.

Shipping Charges

Any applicable delivery and return shipping costs will be deducted from the refundable amount. These charges are non-refundable.

REFUND METHODS & TIMELINES

1 Cash on Delivery (COD)

For orders paid in cash upon delivery, refunds will be provided as STOCKX EG store credit, which can be used toward a future purchase.

2 Installment & Online Payment Services

For payments made through ValU, Souhoola, Premium, Contact, Halan, Seven, Aman, or Tru, the refund will be initiated within 48 business hours after approval. The amount may take an additional 3–5 business days to appear, depending on the payment provider.

3 Bank Cards & Bank Transfers

For orders paid using a debit card, credit card, or bank transfer, the refund will be submitted within 48 business hours of approval. The time required for the funds to appear in your account is generally 3–14 business days, depending on your bank.

IMPORTANT NOTES

Refund processing starts only after the returned item has been received and inspected.
Please keep your order details available when submitting a return or exchange request.
Processing times may vary depending on the delivery time and payment provider.